Hi, I'm having difficulty with McAfee Mobile Security app. It came pre-installed on my Samsung Galaxy Note 9, but the app on my phone says I have the "Free" version (with some functionality disabled, like Block Calls) and tells me to go to the website to purchase the Premium subscription. When I go to the website (https://tmobile.mcafeemobilesecurity.com) and look at my Subscription Info, it says I have the "Full" subscription, and there's no expiration date. There's no option to buy or upgrade anything.
Things I've tried:
* Click "Update Subscription Info" in the app, below where it says I have the free version. It says subscription info was updated, but still says I have the free version.
* Go to Settings > Apps > McAfee Security, clear cache, and attempt to clear data... which asks me to enter my McAfee PIN to "reset" the app. I did that, rebooted, and launched the app again. After logging in, it still says I have the free version.
* Uninstall McAfee Security, reboot device, reinstall "McAfee Security for T-Mobile" from the Play Store. Launch app, log in, but still the same.
I clicked the link on the page to contact McAfee support, and they told me they can't help me and I needed to contact T-Mobile. I contacted T-Mobile and they told me it sounds like I did everything correctly and my accounts says I have the Premium version, and that I needed to contact McAfee for support. Can anyone here provide some insight?
Hmm, seems like there's some kind of confusion between the app and the subscription you have. We might have to have the folks at McAfee take a look at the subscription. Have you reached out to their support to see if they can look into this for you?
Have you contacted support for McAfee for more help? Please let us know. Thanks.
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