Issue with Trade in device.

maggi

    I recently upgraded with "Apple on Us "plan, and got iPhone XS Max from costco by trading in my Apple 6s. I dropped the phone  in water and now does not turn on.

    Intially the cotco team did note my imei and ither details.

    Will this effect my rebate

    Will I have to get them other phone for them to process my rebate.

    Any help appreciated

     

    Thanks

      All replies

      • tmo_chris

        Re: Issue with Trade in device.

        Hey maggi

         

        Sorry to hear about your phone! Was this your new XS or was it the 6s that dropped in water? Also, I am having a hard time finding an "Apple On Us" promotion, was it called anything else that you remember?

          • maggi

            Re: Issue with Trade in device.

            Thanks Chris for your reply,

            Sorry my bad the offer was " T Mobile 2018 Costco 2018 November Apple On Us"

            It was my iPhone 6s that I accidentally dropped.

            What options do i have?

             

            Maggi

              • tmo_chris

                Re: Issue with Trade in device.

                Thanks for clarifying! Unfortunately, the device you trade in must not have any physical damage and be in good working condition. As for buying a new one to send in, this will not work either as the IMEI of the device must match the one that you initiated the trade in with.

            • maggi

              Re: Issue with Trade in device.

              Thanks Chris for your reply,

              Sorry my bad the offer was " T Mobile 2018 Costco 2018 November Apple On Us"

              IIt was my iPhone 6s that I accidentally dropped.

              I am even considering buying another  6s and if they want one for me to qualify for the offer .

               

              I