Can't log into my T-Mobile account

fgod1

    When I try to log into my new T-Mobile account I get the following message:

     

    "You are not authorized to access this account.

     

    If you are the account owner, please dial 611 from your T-Mobile phone or 1-877-778-2106 from a non T-Mobile phone."

     

    Why is this happening? Is there a way to fix it?

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