Helko

magenta6988681

    Hello ,

    I created account and I start to login to recharge (I have pre pay nr) my offer and aftet log in I what a msj, I’m not authorized, why if I have my details and K created my account.

      All replies

      • tmo_mike_c

        Re: Helko

        If you try to sign out and sign back in do you get the same error? I know we had some folks having trouble with logging in before. If you try refreshing the page, does the same thing happen?

        • magenta6988681

          Re: Helko

          Hi.

          I trye but not working. For this I asked here, maybe because is prepay sim? Or some error from IT  department. But I can recharge my number online because I can’t use my account, and what it’s interesting because I Log in and everything it’s ok.

            • tmo_mike_c

              Re: Helko

              I understand. I know our engineers are still working on the login issues we've been having. Are you able to Contact Us and have our Team of Experts folks help you with your account? We may need to have account specialists assist until the site login issues are fixed.