1 of 1 people found this helpful
Well that is no good at all! Can you try dialing #RON# on your phone and tell me what your phone says? Are you seeing that your phone is connected to the local carrier there?
I just wanted to swing by to see if you were able to get outgoing calls and texts working. If not, did you dialing #RON# as Chris previously recommended? If you're still having issues, please try doing a manual network selection. We're happy to provide steps to do so but need to know what type of phone you're using.
was not able to make it work, either on mobile or WiFi calling. I know for a fact I was connected to Cellcom (Israel), and data service on mobile was working.
Somebody on the forum mentioned it may be due to my account having international calling blocked. I guess this is possible, I just don't know why this will bar me from calling or texting a US number while roaming.
I am back in the US now. Mostly I go around this by using external applications like WhatsApp and Hangouts. It's just inconvenient when I get a text and have to reply on another app.
2 of 2 people found this helpful
Are you entering the US number as +1-AAA-NNN-NNNN? Eleven digits preceded by a plus sign?
Can you get WiFi Calling to work? If so, try calling +1-505-998-3793 from your phone to talk with T-Mobile's International Support team.
Sorry we could not get it working while you were out of the country As far as the block, if it was working in one area and not another, it was more than likely a NW issue and not a blocking feature issue. Please do let us know if you experience this again in the future.