Unauthorized to access this account

mso

    I keep on getting this error when I try to log into https://mytmobile.com:

    You are not authorized to access this account.

    If you are the account owner, please dial 611 from your T-Mobile phone or 1-877-778-2106 from a non T-Mobile phone.

     

    This never worked for me since the day I signed up for my prepaid hotspot plan early this month.

     

    I already called up that number at least five times.  Every time I call them, they will tell me that my case is escalated and that they will request someone to reset my account and that I should try to sign up after 48 hours.  I did that, but still my problem isn't resolved.

     

    Is there someone else I could contact to get a resolution to this problem?

      All replies