Unauthorized to access this account


    I keep on getting this error when I try to log into https://mytmobile.com:

    You are not authorized to access this account.

    If you are the account owner, please dial 611 from your T-Mobile phone or 1-877-778-2106 from a non T-Mobile phone.


    This never worked for me since the day I signed up for my prepaid hotspot plan early this month.


    I already called up that number at least five times.  Every time I call them, they will tell me that my case is escalated and that they will request someone to reset my account and that I should try to sign up after 48 hours.  I did that, but still my problem isn't resolved.


    Is there someone else I could contact to get a resolution to this problem?

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