I won the Galaxy Note 9 from Samsung after a Twitter contest was held. I received it on Thanksgiving and moved my SIM card from my S9 to my new Note 9. The next day I realized I wasn't receiving 4G at all anymore, strictly LTE+. That never happened on my S9, that's when I realized the Note 9 I won was from Samsung- no carrier, maybe considered an "unlocked" phone then? I don't know.
I tried to get into my Tmobile account as I have an extra, unused SIM card that I was hoping to activate online in hopes that it would maybe trigger a better signal or something so I wouldn't only be stuck with LTE coverage on this new phone.. except I couldn't login. Everytime I tried it would say "We’ve temporarily locked your account to protect your information. Please call Customer Care at 1-800-937-8997 or wait 24 hours to regain account access."
I waited 24 hours to regain access, and the message still came up. I figured, okay, maybe I had the hours wrong.. I'll let it go for the weekend while I visit my boyfriend. Today, 4 days later, I tried again.. and the same message still appears. Why does it even say "temporarily" locked or that I can try to regain access 24 hours later if it doesn't go away after an entire week.. I wouldn't call that a temporary lock
I've tried calling the number provided and it just keeps me on hold listening to I've had the time of my life on repeat over and over and over again. I've had enough! I just want into my account! I've waited the 24 hours for an entire week, I've made the calls to no avail, I'm not the primary account holder as my aunt lives in Oklahoma and I'm in NJ and she never answers her phone, I can't use the chat option on the website because it requires me to login BUT I CANT BECAUSE IM LOCKED OUT EVEN THOUGH ITS SUPPOSED TO BE TEMPORARY? Why am I even locked out!? I never go into my account and the rare time I do I can't, amazing.
ALSO: If anyone has any other tips on how to get 4G back or if it's even possible, please let me know. How come on my t-mobile S9 I had perfect signal everywhere I went but now with this Note9 that is carrier-less, my highest signal is LTE+ no matter where I go?!