I signed up with T-mobile and left Verizon. I was promised money to help pay off remaining balance at previous carrier. I was told I didn't have to do anything and that they had taken care of everything for me. I never received anything. I handed over a new Android phone to them and an iphone 6 plus. I've spoken with so many people. I'm sick of telling my story over and over and over, just to be told to call another number and tell them the story. Nobody cares. I've already signed up. The woman at the call center that handles the reimbursements said that I may not get it now because they have taken too long to issue it tome. Seriously??? They take too long so I don't get what I'm promised? I've tried the conversation with the "live person" on the support sight. I tell the guy "Charles" everything and he actually tries sell me more of T-Mobile's promises. (If I add 2 lines, they will send me an apple watch or some crap). Like I'd believe any of that. I start a conversation asking for help because T-Mobile will not give me my promised money and he wants me to sign up for something else. ???? I went back to the store where I signed up and spoke with a salesperson. She told me to go and email somebody and contact my previous carrier and do something and then send things here and there. I was told when I signed up that they had taken care of everything and I needed to do nothing. I called the store that I signed up in (Lake Worth, Tx) and spoke to the manager. He wasn't as nice as he was when I signed up and told me it sounded like someone on the other end must have messed up because his employees didn't make mistakes, ever. He said he would look into this for me and get back to me. Its been weeks and I'm sill waiting. Has anyone else had issues like this? If so, is there anything I can do to get them to stand behind what they promised? What about small claims court? I know its not a lot of money but its the principle of the matter. If I owed them a few hundred dollars or even if I owed them a dollar, they would demand it before i received anymore service. This is not right.