LG K20+ touch screen not working

magenta2761273

    There is no damage to the phone. The touch screen responsiveness was suddenly spotty and as time went on it became more prominent. Now it isn't working at all. I am able to navigate using Ok Google speech demands but very limited. My last resort is to hard rest and have no idea how to do that either if I had to. Please help.

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      • magentatechie

        Re: LG K20+ touch screen not working

        If your screen isn't working properly and you wish to perform a master reset, you'll need to access the recovery menu. You can do so by following these instructions:

         

        Power the phone completely off

        Press and hold the Volume Down and Power buttons

        When the LG Logo appears, quickly release and re-hold the Power button while continuing to hold the Volume Down button

        You should see "Factory Data Reset" on your screen

        Use the Volume Down button to highlight Yes

        Press the Power button to confirm

        You should now see "Erase all user data and restore default settings"

        Use the Volume Down button to highlight Yes

        Press the Power button to reset the device.

         

        If you complete the reset and your screen still doesn't work, you might qualify for a warranty exchange.  How long ago did you purchase your device? Do you have the insurance/extended warranty?

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