These sort of issues are almost always network related. This behavior usually means the phone has a loss of signal for a period of time and calls will not come in and text messages will show up in floods. Have you noticed that this happens more often when you are in a specific area?
Did you still need help getting this resolved? If so, please let us know if this is happening somewhere specific as this could change how we'd need to troubleshoot this.
Hello, thanks for getting back to me. No, this is not area related. It happens at work. It happens at home. I am in Phoenix, Arizona. However, this happens to my mom as well, and she is all the way in Hawaii.
Yes, I can agree with phone having a loss of signal, however, the phone always says it has signal. It always has bars.
My issue is EXACTLY same as the person that started the other closed thread.
Thanks for clarifying. If this is intermittent, I do not believe it to be a device issue. The randomness of it suggests signal fluctuation as signal is not always consistent. The best way to address this issue would be with our over the phone team of experts folks who will be able to collect specific examples from you and open an engineering service ticket.
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