"Something's not right" while opening my.t-mobile.com


    I can't login to My Account for already 5 hours.

    I tried to clear cookies, incognito mode, nothing helps.

      All replies

      • ph1lm

        The site is still down after almost 24h.
        Am I the only one who's experiencing the issue?

        • kanoeknight

          I've been having the same issue, have tried it on my phone, different computers, different web browsers, and have cleared my cache and this has been going on for months.

          • magenta6711111

            I have had this problem for about a month and have spoken to customer service about it 4 times without a successful outcome.  Each time I call it is like the first time I called, even though I have a trouble ticket number from the previous call.  No one seems to know what is going on, but they keep promising to resolve the problem soon.  So far the problem has not been resolved.  I can logon but always get a message asking me to " try again in a few" minutes when I try to check my account.  

            • swanem

              Same problem here. App works fine, computer is all wonkey. Called an "expert" and still had issues. I just had him do what I needed over the phone.

              • ph1lm

                Re: "Something's not right" while opening my.t-mobile.com

                The thing is I can not use neither iphone app nor https://my.t-mobile.com/  - both just doesn't work and show that service is not available.
                I really surprised with such level of service especially when support team keeps the question unanswered for more than 24h.

                Are there other ways to check the balance? 'cause each time go to t-mobile store is ridiculous and not an option.

                • magenta5979271

                  Hi guys! I have the solution right here.

                  Open your browser page. Click the three dots in the top right corner and click on Settings➡Site Settings➡ Storage. Then click on Clear Site storage. You can do all at once or click each site individually. Once it clears, close the tab page and exit out your browser. You must make sure to close the mytmobile tab otherwise it wont work. Then use your browser as normal. Downside to this is that, there is no permanent fix so you have to do this everytime you want to access mytmobile.com. AND doing these steps each time also clears it and refreshes it for the Tmobile app! You're welcome  

                  • errorcode123

                    Same problem here. I am wondering if this problem only effects people who has t-mobile legacy togo prepaid account. I am wondering if there is a way to check the expiration date on the account now.

                    • magenta6904073

                      I also have been getting the message "We are currently having trouble with your request. Please wait a few minutes and try again." for the last few days, whenever I try to check my T-mobile account (there is no problem in my logging in). The T-mobile chat person was not very helpful: just suggested to call their telephone number for account inquiries. Not a good way to run a business!


                      I don't see any three dots in the top right corner of my Mozilla Firefox browser page. Any suggestions for that browser?

                      • tmo_chris

                        Hey folks! We are seeing some issues with the site as of lately but our support teams are engaged and are working toward a resolution. In the meantime, you can always call 611 from your phone to speak with an account specialist for any concerns you have.

                          • kanoeknight

                            My complaint is that this issue has been persistent with multiple customers for a long time. Why not just change the system since the current one isn't working.

                            • cubunch



                              I am a new customer, joined a week before Christmas and I have the same issue with the "Something's not right" page.  I have tried multiple browsers, both MacOS, and Windows OS, using the t-mobile app. nothing works.  What is more frustrating is that I came to T-Mobile from AT&T where the customer service was the pits and now I am faced with not being able to log into my account to even get the Netflix on us benefits or see my billing info.  I have been very persistent with calling customer service every week to check on the status of the trouble ticket and I get the same answer every time "We will call you back to resolve the issue" but never hear back from them.


                              I am really trying hard to be patient as I really want to support T-Mobile as I believe in the efforts which are being put forth and quite honestly I had a very bad experience with AT&T over the past year after being with them over 13 years.  It is disheartening to see that the Web/App/DB architecture is not working for customer access.


                              Is John Legere aware of this issue?  Has it been escalated to the point that senior execs are monitoring the status of this and getting daily updates?


                              Again, I want to believe in T-Mobile, but this issue is not helping.

                            • magentanightmare

                              Has anyone here been successful in logging in?


                              I've been seeing the same error message now for almost 2 months and really would like to know if there's anyone else experiencing the same.


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