Service access denied texting error

jgellock

    Hey everyone -

     

    So Google is trying to verify my account, but when they send me a text, I see an auto response with "Service access denied". The text is from the number 244444. I don't have content blocking as far as I can tell.

     

    Anyone know what might be causing this?

     

    Thanks!

     

    Josh

      All replies

      • magentatechie

        Re: Service access denied texting error

        You could have a short code block on your voice line.  Sadly, this is not something that you can adjust yourself, you will have to reach out to care to have them check.  You will also want to check your device to make sure you have premium messaging enabled.  On my phone, it's under Settings>Apps and Notifications>Special Access>Premium SMS Access.  This will show a listing of apps that have requested Premium SMS Access- Tap on the app and choose Always Allow.

        2 of 2 people found this helpful
        • tmo_chris

          Re: Service access denied texting error

          Hey jgellock,

           

          Did you get a chance to speak with our over the phone folks about this potential block? Are you on a postpaid or prepaid account?

          1 of 1 people found this helpful
          • magenta8399118

            Re: Service access denied texting error

            Hi staffs

            I have same problem.

            Please instruct me how to solve it.

            I'm using Galaxy Note 9

              • tmo_chris

                Re: Service access denied texting error

                Hey magenta8399118 

                Looks like the OP had some short code blocking on their account. Have you had a chance to call us to see if it is the same for your account?

                  • magenta8399118

                    Re: Service access denied texting error

                    Hi ChrisIs there any case number before I call 611 ?

                     

                    Thank you

                    Have a Great Day !

                    Kevin

                     

                      On Mon, Apr 29, 2019 at 9:37 AM, tmo_chris<no-reply@t-mobile.com> wrote:   

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                    Service access denied texting error

                     

                    reply from tmo_chris in Account & services - View the full discussion

                     

                    Hey magenta8399118 

                     

                    Looks like the OP had some short code blocking on their account. Have you had a chance to call us to see if it is the same for your account?

                     

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