Buyer's Remorse about three weeks later


    Called customer service today to see if I could cancel the purchase plan on my phone. Long story short, I was in a bind, tried to port over my sprint device and he told me he wasn't able to, so I had to buy an iPhone X. I now found out that it could have happened from Sprint, but the guy didn't try to do it? So today when I called in to tmobile service to find out how I could return the new phone, even willing to pay a restocking fee, I was told it would be $939 to return the phone. How does that even make sense? I'm going to pay in full and give you the device back? Then she explained the 14 day rule, which is not what I was led to believe. When I asked in the store how long I had to bring it back, the guy told me a month.


    I was about to switch my entire family (add three more lines of service) and purchase a couple of new devices in the next year. No longer. After the "customer service" I received today, I am done with this company. Here's hoping Sprint will take me back and pay off this ridiculous contract.



      All replies

      • tmo_mike_c

        I'm really sorry to hear this happened. Did you buy this from the store that told you it could be returned after a month? I'm aware there's a 14 day return policy but I'm a little confused why you were told it was a month.

        • tmo_amanda

          Good morning, magenta6725375!


          We truly want to help get to the bottom of why this happened. MC asked a good question last week -- did you purchase your iPhone from the same store that told you there was a 30-day return policy? If not, please let us know where you purchased the device from. I'm so sorry this was your first experience with T-Mobile. There's clearly room for improvement and getting the right info from the get-go is a must.

          • magenta6725375

            it was purchased in the T-mobile store at the mall near my home. I am no longer interested in staying with t-mobile. If I leased the phone, am I allowed to port it over to another carrier and still pay the monthly payment WITHOUT paying for the service plan?


            I am really, really disgusted by the predatory behavior and do not wish to stay with a company that outright lied to me.