Prepaid support help

magenta6727398

    I just got the new one plus 6t and transferred my numbrr from a previous carrier.

     

    I inserted the SIM card and everything is going fine EXCEPT I CANT receive or send text messages.

     

    When people call or text me my OLD phone rings.

     

    T mobile website says a line transfer error and someone will contact me but it's been over a day.

     

    I tried calling prepaid support but ended being on hold for over 8 hours. I fell asleep and woke hp and still no answer.

     

    C'mon guys some help please?

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