So phone still hasn't showed up at warehouse and it's been almost 7 weeks. I went back to the T-mobile store where I returned the phone originally and they indicated this has happened with other customers before where they (the store) ship off the phone to the warehouse and T-mobile says they haven't received it.
Regardless, store rep was very nice and indicated he would do a search on their end for a record that they sent the phone to the warehouse. Once he locates it, he would forward that to the powers that be and hopefully it will resolve it.
Seems kind of odd that once the store receives a phone it doesn't take the customer off the hook. Having the phone go missing or delayed between the retail store and the T-mobile warehouse should be something that is T-mobile's issue, no?
Oh my goodness! You should not have to be dealing with this as you had returned the device in the store and the JOD lease should have been closed at that moment. We can't see your account here on a community forum but if you have a Facebook or Twitter account, I would recommend that you use the links in my signature to message our T-Force folks. They will be able to access and securely verify your account and see what happened here.