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  Re: Refill card lost going prepaid to postpaid

  tmo_mike_c Nov 8, 2018 2:12 PM (in response to magenta6718910)

  • Member Since: Jun 25, 2012

  Ah shucks, I hate giving news like this but the funds on that prepaid account aren't available for refund once you're switched over to postpaid. Sorry if you weren't told this before making the switch.
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    Re: Refill card lost going prepaid to postpaid

    magenta6718910 Nov 8, 2018 2:37 PM (in response to tmo_mike_c)

    • Member Since: Nov 6, 2018

    Would it be possible to get another number for the prepaid and have that $40?
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      Re: Refill card lost going prepaid to postpaid

      tmo_mike_c Nov 9, 2018 7:46 AM (in response to magenta6718910)

      • Member Since: Jun 25, 2012

      After the number is moved to postpaid and they account is no longer active, the funds are no longer there and can't be put on the new prepaid account.