Refill card lost going prepaid to postpaid

magenta6718910 Nov 6, 2018 4:48 PM

Member Since: Nov 6, 2018

Is there anyways to get back the refill card that was lost going from prepaid to postpaid? Didn't noticed that moving from prepaid to postpaid meant losing the balance on your account. Just refilled the account with $40 before it was transferred today. Is there any ways to recoup that?

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Re: Refill card lost going prepaid to postpaid

tmo_mike_c Nov 8, 2018 2:12 PM (in response to magenta6718910)

Member Since: Jun 25, 2012
Ah shucks, I hate giving news like this but the funds on that prepaid account aren't available for refund once you're switched over to postpaid. Sorry if you weren't told this before making the switch.
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- Re: Refill card lost going prepaid to postpaid
  
  magenta6718910 Nov 8, 2018 2:37 PM (in response to tmo_mike_c)
  
  Member Since: Nov 6, 2018
  
  Would it be possible to get another number for the prepaid and have that $40?
  
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  - Re: Refill card lost going prepaid to postpaid
    
    tmo_mike_c Nov 9, 2018 7:46 AM (in response to magenta6718910)
    
    Member Since: Jun 25, 2012
    
    After the number is moved to postpaid and they account is no longer active, the funds are no longer there and can't be put on the new prepaid account.
    
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