LG G7 CHARGING PORT MOSITURE

chuck48

    11.8.18

     

    I AM HAVING A PROBLEM WITH MY LG G7.  KEEPS SHOWING THE MESSAGE CHARGING PORT BLOCKED MOISTURE/DEBRIS DECTECTED.  THERE IS NO MOISTURE OR DEBRIS IN THE PORT.  WHATS GOING ON?

     

    I HAVE READ THAT THE V30 IS ALSO HAVING THIS PROBLEM.

     

    THIS PHONE IS ONLY 5 MONTHS OLD

      All replies

      • tmo_amanda

        Re: LG G7 CHARGING PORT MOSITURE

        I'm sure that error gets pretty annoying especially since it hasn't been exposed to moisture or debris. I've heard of this happening on the G6 but not so much on the G7. When did this start? Did it start after a recent software update? Have you tried cleaning out the charging port? Lastly, can you confirm the version of software you're running on your phone?

          • chuck48

            Re: LG G7 CHARGING PORT MOSITURE

            11.9.18

             

             

             

            TMO AMANDA,  THE FIRST TIME I SAW THIS MESSAGE WAS LIKE 2 MONTHS AGO AND THEN WENT AWAY.  THE LAST TWO WEEKS THE MESSAGE IS BACK.  I CAN CHARGE UP THE PHONE IF I TURN OFF AND THEN BACK ON AND THEN PLUG IN THE CHARGING CABLE.  SOMETIME TAKES A COUPLE OF TRIES.  PHONE SEEMS TO WORK OK.

             

             

             

            DID NOT START AFTER A SOFTWARE UPDATE THAT I CAN TELL

             

             

             

            YES TRIED CLEAN OUT THE CHARGING PORT WITH A TOOTH BRUSH

             

             

             

            SOFT WARE VERSION FROM SETTINGS ABOUT PHONE SOFTWARE INFO    G710TM10K

             

             

             

            I HAVE A BACK UP PHONE WHICH IS ALSO A G7.  USED THE COPY PROGRAM TO COPY FROM THE GRAY TO THE RED PHONE.  THE GRAY PHONE HAS THE MESSAGE AND THE RED PHONE SEEMS TO BE OK.

             

             

             

             

             

            THANKS FOR YOUR INTEREST BOUT TRYING TO HELP ME RESOLVE THIS ISSUE

              • syaoran

                Re: LG G7 CHARGING PORT MOSITURE

                Have you tried sitting it covered in some rice for a few days?  If there is moisture in it, that will draw it out.

                  • chuck48

                    Re: LG G7 CHARGING PORT MOSITURE

                    11.9.18

                     

                     

                     

                    SYAORAN, NO HAVE NOT TRIED SITTING IT IN SOME RICE FOR A FEW DAYS.  I DID TAKE OUT THE SIM HOLDER AND LET SIT FOR 3 DAYS.

                     

                     

                     

                    THANKS FOR YOUR IDEA AND HELP

                      • syaoran

                        Re: LG G7 CHARGING PORT MOSITURE

                        4 days covered in rice and left in a container with a lid saved my old Galaxy Nexas back in the day when I got caught out in beavy rain while on the phone.  The phone and me were soaked to the point where it shut off and wouldn't turn back on.  After days of it not working, I put it in some rice on a friends suggestion and left it for 4 days.  I was shocked when it actually worked.

                          • chuck48

                            Re: LG G7 CHARGING PORT MOSITURE

                            11.10.18

                            SYAORAN, I WILL TRY THE RICE IDEA GOT NOTHING TO LOOSE AND MAYBE WILL FIX MY PROBLEM.  KINDA STRANGE BOUT THE MOISTURE BECAUSE THE PHONE IS IP68 RATED.

                             

                            Devices backed by an international standard rating of IP68 are deemed fit enough to withstand dust, dirt and sand, and are resistant to submersion up to a maximum depth of 1.5m underwater for up to thirty minutes.

                             

                            DONT KNOW HOW WOULD HAVE GOT MOISTURE IN IT.

                             

                            THANKS FOR YOUR HELP

                              • syaoran

                                Re: LG G7 CHARGING PORT MOSITURE

                                They key word there is, resistent.  IP ratings are mostly marketting speak with no actual guarantees. 

                                • tmo_amanda

                                  Re: LG G7 CHARGING PORT MOSITURE

                                  Good morning, chuck48!

                                   

                                  Did you give the rice trick a go over the weekend? If so, do you still see that pesky message? Previously when this was happening on the LG G6, we made sure the software was up-to-date. If the software was current and the message still appeared, we referred customers to LG as they're handling the issue directly. Here's their information: 1-800-793-8896 5:00 a.m. to 10:00 p.m. PT.

                                    • chuck48

                                      Re: LG G7 CHARGING PORT MOSITURE

                                      11.13.18

                                      TMO_AMANDA NO DID NOT TRY THE RICE IDEA OVER THE WEEKEND.  SOFTWARE IS UP TO DATE.  WAITING FOR A NEWER RELEASE.  DO YOU KNOW WHEN THAT IS HAPPENING?  ANDROID 8.1  OR  9.0?  PHONE IS WORKING OK JIST HAVE TO TRUN OFF AND BACK ON AND THEN PLUG IN THE CHARGING CABLE TO ORDER TO CHARGE UP.  THANKS FOR THE LG PHONE NUMBER.  I DEPEND ON MY GRAY G7 ALL MOST 18 HOURS A DAY.  CAN NOT BE DOWN OR WITHOUT A PHONE.  SO I DO HAVE A BACKUP RED G7 THAT I USE WHEN THE GRAY IS NOT FUNCTIONAL.  I JIST SWITCH THE SIMM TRAY.

                                       

                                      HOWEVER I STILL AM RECEIVING THE CHARGING PORT MESSAGE

                                        • tmo_amanda

                                          Re: LG G7 CHARGING PORT MOSITURE

                                          Continually turning it off to charge it is inconvenient but an easy workaround to say the least. As far as an update goes, I don't see any upcoming for the LG G7, but you can keep an eye on our Software Updates page. We're in the process of updating it which is why you don't see any devices listed at the moment. If anything else comes up to solve the charging port message, I'll be sure to send the info your way.