When I started up with T-Mobile a few months ago, I went to one of
the stores to complete the process. While I was there I found that
the employees were using a tablet based point-of-sale system, and
several ordinary desktop computers were still sitting around on the
counters unused. When it came time for me to have to enter some
info on the tablet, I found the sales interface really klunky and
hard to use -- and I've gotten accustomed to the virtual keyboards
on tablets by now, and always dislike trying to type accurately
or fast on them.
I questioned the efficiency and user-friendliness of this, and the
guy I was working with *lamented* that T-Mobile corporate was forcing
them to move to the tablet-based system and was about to *take away*
the old desktops forever. He hated this, didn't like the tablets
himself, and freely acknowledged that they were slowing his whole
work process down quite a bit *and* annoying the customers.
When it came time for me to try and "sign" something on the tablet,
I *could not* get their app to actually draw lines right. What I
managed to scratch out looks nothing what I intended, and the
bitmap resulting from that would do little to really authenticate
Why is corporate taking such a short-sighted path? I was fortunate
to be at a fairly non-busy store, but other locations often get
backed up with customers waiting for someone and this just makes
the whole process even more agonizingly slow. The desktop based
system was probably a lot more streamlined, not to mention providing
a Real Keyboard that one could type a lot faster on. Okay, so they
couldn't carry the old system around the store ... but they don't
seem to do that anyway, the tablet generally sits in a stand on the
counter and only spins around occasionally for customer interaction.
Could one of you "tmo_*" participants perhaps pass this up to the
corporate ivory-tower and tell them it's a real problem? Tnx...