There's supposed to be a $5 charge for using the Simple-Prepaid plan in Mexico and Canada. I have no idea how you go about paying this.
The fact that you got a text means that the phone is registering on a network.
Have you sent the service code "#RON#"?
I agree. It seemed odd that I continued to get texts from T-Mobile when nothing else worked.
I didn't know about #RON# before you mentioned it. The only short codes I had found were for billing questions. There's probably a whole list somewhere? I sent the code and received a message in the center of my screen that international roaming has been enabled. The message wasn't really a text, I guess, because it isn't in my log of text messages. I can also receive texts now, and data seems to work now. Thanks very much for that.
Then I tried calling the help number and 611. I still get the No Servicee Available recording. Any ideas on that part?
Yes, I can find the info that I should be able to use the phone for just $5 per month. And yes, no info on how to add that service. Still no luck finding a chat option on the website, calling, or messaging T-M.
Again, thanks for your help. Having the data for maps is very helpful.
Sorry, that was wrong. I was getting the data on wifi. It's possible I was also getting the texts from T-Mobile while on wifi. Pretty sure nothing works.
Sorry, I'm not much good with the prepaid side of international roaming. All I really know is if someone has problems with roaming, it's likely they're on a prepaid plan. The prepaid side seems to have a lot of roaming issues.
When you try to call or text, are you using the +1-XXX-XXX-XXXX format?
Have you registered with MyT-Mobile.com and if so, do you not have an option to add the feature to the account? I'm also curious what happens exactly when you try to use the chat services. Please let us know if you've been able to get in touch with us. I'm thinking this is going to be something on your account that we'll need to work on.