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A lot of folks have been seeing the same lower trade-in value for their devices but as long as the IMEI entered at the time of the trade-in matches that of the device that is received at the warehouse, your credits will apply appropriately. If you have any concerns about your eligibility, you should reach out to care and request that they check on your promotion status. You can also check this by logging in to your T-Mobile.com account>PLAN (tab at the top)>Scroll all the way to the bottom and click VIEW YOUR CURRENT PROMOTIONS. Select the line in question, and you should see your promotion there.
Just finished a discussion with a rep who told me the Find my iPhone feature was still enabled. I told him I turned off that feature and erased my phone before shipping it. He said there's one more step - I had to log onto the Apple icloud and remove the phone from my account. Here's the instructions they sent me:
"How to disable FMiP Activation Lock
You should always turn off Find My iPhone and erase your device before selling them or giving them away to ensure the new owner can activate and use the device normally. You should also confirm that Activation Lock is disabled by signing a device when purchasing second-hand devices.
- In a web browser, visit http://icloud.com/find and log in with your Apple ID.
- Click All Devices, then click the device you wish to disable Find My iPhone on.
- Click Erase iPhone or Erase iPad.
Note: For Apple Watch, click the (X) next to your device.
- When the device has been erased, click Remove from Account
- This procedure is also for devices that will not power on or cannot access the internet.
You can also learn more about this feature, and find additional steps to disable FMiP using another iOS device on Apple's Find My iPhone: Remove your device page."
Wish they added this step in their original instructions.
That's incredibly helpful feedback that I will gladly pass along. Knowing that info could've saved you a decent amount of time and probably avoided a bit of stress when initially reading that your trade-in value has changed. It sounds like you were able to get everything taken care of with your TEX team over the phone. Thanks a million for following up and again I will be passing along that feedback to make sure others don't run into the same issue.
Thanks. It's still not settled since I received another text today repeating the original message. I was told that I now have to wait until my trade-in is reevaluated on 11/16 before the credit can be approved. Hopefully the find my phone feature has been deactivated on every platform.
Gosh! I'm sorry this is being stretched out so much. I'm sure you'd just like to have the trade-in credit and be done. Thank you for letting me know. Keep me posted on what you hear within the next couple of days.