Apple Upgrade Program Account Pin

okmobile

    I'm on my family's account but am not the primary account holder, and today I am trying to apply for the apple upgrade program and it asks for my tmobile info, so I put my phone number and the pin number/password. Anyone knows a solution to it?

     

    Thanks,

      All replies

      • tmo_amanda

        Re: Apple Upgrade Program Account Pin

        Hey, okmobile!

         

        You may be using the wrong account PIN. The PIN that's required to upgrade through Apple's Upgrade Program is the T-Mobile account PIN. It's generally 6-15 digits and different from your My T-Mobile password. Please give it another shot using the info I provided and let me know if that works.