Erroneous transaction on Credit Card

gauravnag

    T mobile Store has done a erroneous transaction on my Credit Card due to some system Error. Due to this my Credit card is wrongly charged. I already asked my bank about this but they say that T mobile only can cancel the transaction. When i asked the Store about this, they are saying that they do not have record of this transaction on my account & they cannot help. Even T mobile customer care is not willing to help on this. How this transaction can be reversed?

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      • smplyunprdctble

        Re: Erroneous transaction on Credit Card

        Is it a charge or a pending transaction?

         

        If it's a pending transaction, nothing can really happen until it falls off.

         

        If it's an actual charge, if T-Mobile cannot reverse it for whatever reason, you should be able to dispute the charge with your credit card company and they work it out.  That's part of the reason you pay the interest on said card -- to pay them to be on your side when something happens.

        2 of 2 people found this helpful
        • gauravnag

          Re: Erroneous transaction on Credit Card

          the transaction is actually charged on the card & is not pending. the bank is not willing to help as they say that this is a legitimate transaction done by me. Its like buying something and then saying that i did not buy it & cancel it. That's why bank says that only the merchant can help it out & cancel. Is there some Department in T mobile like finance or accounting who can check about this transaction? I have the authorization number of the card charge on my credit card statement

          • tmo_chris

            Re: Erroneous transaction on Credit Card

            Hey gauravnag 

             

            We would need to take a closer look at this charge to see what happened. If it was indeed a T-Mobile error, we have a process in place to refund the charge. If you have a Facebook or Twitter account, please use the links in my signature to message our T-Force team.