After 12 consecutive payments, no offer of low or no down payments

kathab

    I have completed the 12 consecutive payments required by TMobile. All of my payments were on time.

     

    I want to purchase two iPhone XS Max phones, and trade in our two iPhone 6 Plus phones, under the no or low down, 36 month plan offered by tmobile.

     

    My account has not reflected any change since I achieved the 12 consecutive payments.

     

    It does not seem that Tmobile is vigilant is updating customers profiles after they meet their requirements for "well qualified customer status."

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