My T-mobile app for prepaid

jtb4980

    The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?

      All replies

      • dc5fan

        Re: My T-mobile app for prepaid

        Somebody forgot to tell me! I have a Pay As You Go $3 a month for 13 months. There have been times that it was down for certain reasons. I got my app from the Google Play Store. My current version is 7.3.1.6 . To check your version go to APPS> look for T-Mobile and underneath it should give the version. You might want to uninstall the app and go to the Play Store and reinstall. Are you using your phone service?  When I go to PREPAID REFILL I have to use my WiFi to add money (using a credit card as I don't use refill cards) to finish out the transaction. I will check here if it will help.

          • dc5fan

            Re: My T-mobile app for prepaid

            jtb4980: I pray, and hope, I haven't "pooped in my mess kit"! Just got off the phone with CS (611), and she said the same thing the agent told you that the T-Mobile app does not work on prepaid account. Man! I hope they don't shut me off! We'll see.

          • smplyunprdctble

            Re: My T-mobile app for prepaid

            The documentation at T-Mobile My Account app  suggests prepaid works with the app, based on wording.

            • jtb4980

              Re: My T-mobile app for prepaid

              Sorry I forgot to mention the app for iOS. It seems odd to have an app that would not work for all customers.

                • dc5fan

                  Re: My T-mobile app for prepaid

                  I have only owned smartphones. I had some issues with Apple several years ago.

                  • tmo_mike_c

                    Re: My T-mobile app for prepaid

                    What iOS version are you using on your phone? When you try to use the app, do you get some kind of error message?

                      • jtb4980

                        Re: My T-mobile app for prepaid

                        12.0.1

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

                         

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                          • jtb4980

                            Re: My T-mobile app for prepaid

                            IMG_0014.PNG

                              • tmo_mike_c

                                Re: My T-mobile app for prepaid

                                Have you already tried to uninstall/reinstall? What version of the app is showing when you download it?

                                  • jtb4980

                                    Re: My T-mobile app for prepaid

                                    Yes I reinstalled a few times and actually just setup up a new phone yesterday and it still doesn't work. I'm not sure what version it is it's the latest that's in the App Store.

                                    • dc5fan

                                      Re: My T-mobile app for prepaid

                                      My app stopped working this morning. I tried a couple of minutes ago to reinstall, and that doesn't work either. I just did a FORCED TO STOP. I am taking it that the app is not for prepaid accounts. I'll look for that list of short codes. I'm ok with that.

                            • tmo_amanda

                              Re: My T-mobile app for prepaid

                              Hey Everyone!

                               

                              We did a bit more digging and did find this to be true for most prepaid accounts. We're in the process of upgrading the MyT-Mobile App experience for our prepaid users which will hopefully provide more options than you had before. Sorry you weren't notified a head of time, however, while we're fixing it up, you can have a few other ways you can manage your account here.

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                                • dc5fan

                                  Re: My T-mobile app for prepaid

                                  Perfect! I went through the list, especially the area for Prepaid.  I am a little irritated that I got the app working, the site broke down some days ago, and the app stopped working. Now I cannot get the app deleted. How many T-Mobile customers use Prepaid accounts? However, I am glad that T-Mobile is going to repair the app. Thanks!

                                • magenta6771855

                                  Re: My T-mobile app for prepaid

                                  There is absolutely no acceptable reason not to notify users when an app is disabled for an entire class of customers.  I'm a prepaid customer - in addition to the app not working, I haven't been able to get the website to work for about three weeks. 

                                   

                                  When I called 1 (800) 866-2453 on the phone earlier I was notified that the app no longer works for prepaid accounts.  There are easily four different ways T-Mobile could have told me this - they have my phone number, my e-mail address, my mailing address, and whatever app permissions I gave them initially.  (Or they could have just posted a notice on the website remarking upon the change, so that's actually five.)

                                   

                                  The first woman I talked to told me I had to pay for next month in order to talk to technical support.  When I protested because my plan is not due for 5 or 6 days, she told me it was optional.  The "technical support" woman I talked to wanted to change my rate plan so they could troubleshoot the website, and tried to convince me that I could change my plan back if I didn't like the new rate plan.  Something fishy is going on, and as much as I love my stupid-cheap prepaid T-Mobile plan, I'm looking for a new carrier immediately.  Seems like they're trying to push us out of existence.

                                  • bearaz

                                    Re: My T-mobile app for prepaid

                                    Amazingly, the T Mobile app used to work perfectly in iOS on my iPod Touch with NO SIM in the device. After an app upgrade, the developers "smartly" decided the device must have a T-Mob SIM. App FAIL. Fast forward to my recently acquiring a new Android smartphone with a T-Mobile SIM (but no data plan...voice only), and the T-Mob app will not work on that device either! I was told by T-Mob on Facebrick that it actually requires a data plan. LAME! However, I can still access my pay-as-you-go account via T-Mob's website. Go figure!

                                    • mparks1273

                                      Re: My T-mobile app for prepaid

                                      I have been a T-mo prepaid customer since September 2018. The T-Mobile app has never worked.  when I first got the service with an LG G5 (RS988) unlocked the store told me in 48 hours my online account would be ready to go and the app and web site would work, not true and I even called support.  I was told the current app worked only for post paid. I just tried the app on the Moto x4 I got since I had some issues with the LG. The Moto x4 is running android 9 pie. I get a message the app is not available due to technical difficulties.

                                       

                                      It would be nice if the app worked for prepaid 

                                      • ebrulla

                                        Re: My T-mobile app for prepaid

                                        Any idea of the timeline to get this working?

                                         

                                        I agree with all the comments that t-mobile should have communicated this better.  I just setup a pre-paid and i would have done things differently had i known this.  So far my experience has not been the best - had to call and sit on hold for 60 minutes to get my VM setup, now I cannot setup VVM (which may also be related to a pre-paid account), and the my t-mobile app doesn't work.  All-in-all, not the best experience.

                                        • mparks1273

                                          Re: My T-mobile app for prepaid

                                          I have no issues with visual voice mail that works and I'm on the Simply Prepaid plan.

                                          • asukumari9671

                                            Re: My T-mobile app for prepaid

                                            I am on Simply Prepaid plan and I too cant access my account using this app!!

                                             

                                            This is absurd.

                                            1 of 1 people found this helpful