Gosh, that doesn't make it easy to hold a conversation by any means. It sounds like the call continues but you can't hear them. I have a few questions for you to try to figure out why this is happening.
- Does this happen when connected to Bluetooth or using wired headphones as well?
- When did this start?
- You mentioned this happens everywhere. Does this happen while connected to WiFi as well? Or only while on-network?
Lastly, I'd like you to try these steps to see if you notice any improvement.
I have Bluetooth on, so it can pair with my car stereo. This started shorty after I switched to T-mobile, about 18 months ago, with my previous phone. Got new phone 6 mos ago, still happening. I have not paid attention to if its on wifi or the network, but it usually happens more often at home. I will try those steps.
Thanks for getting back to me, lilyamdas ! It sounds like it's network related because you've tried a few different phones and a SIM. I look forward to your reply once you have a few minutes to try those steps. Fingers crossed we can get to the bottom of this!
Same issue here as well on iPhone 8 plus. Started with iOS 12.0 and has gotten worse with iOS 12.1.
Did network reset, turned off Enhanced LTE. Better on Wi-Fi calling but still get "I can't hear you"
I swapped my SIM to a iPhone 8 that my son has and the same outcome so I don't believe it to be a hardware issue.
I have contacted Apple and I'm working with a high level tech. We plan on calling T-Mobile on a three-way to resolve this issue.
The Apple tech thinks it could be related to provisioning on the cellular network where not all the "i" and "t" are dotted or crossed.
Will update after the three-way call..