LG V30 Cannot read the fingerprint

magenta6544440

    Hi there,

     

    My 4 months old LG V30 starts having issue with the fingerprint scanner. The sensor does not read my fingerprint and it shows a dialog when I turn on the screen by using other method.  This seems like an hardware issue because I can press on the back cover around the sensor and this issue goes away for a few days. There were a few times the setting for fingerprint was completely gone.  I had to restart the phone to get the setting back.   Have anyone seen this issue?  I have attached the screenshot of the dialog.

     

    Thanks!

    Fingerprint.jpegfingerprintTest.png

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