If I preorder online, can I trade in in-stores?

magenta6572305

    If I preorder online, can I trade in in-stores? I'm just very nervous about the screen cracking when I mail it back and I want to make sure I get my credit on the device. Thanks!

      All replies

      • tmo_amanda

        Good question, magenta6572305! Being able to trade it in while in a store would absolutely give you peace of mind that your full promo credit will be processed versus mailing it in and your fate being left to the shipping company. When you pre-order a device online it has to be mailed back. The last time I mailed back a phone, I wrapped it in a layer of bubble wrap inside a padded envelope and everything arrived in the same condition I shipped it in.