2 of 2 people found this helpful
The imei# is not in Tmobile's data base so they can't unlock the phone.
What you need to do is contact T-Force through Tmobile's Facebook page via messenger linking
this post and ask them if they can help you unlock this phone.
I have contacted Tforce and they have unlocked my device successfully. Thank you so much for your direction!
I just switched from Verizon to T-Mobile and my Samsung S7 Edge won't connect to data because its supposedly "locked" but the phone has been paid off for months now. Verizon told us the phone isn't locked. What do I need to do?
Right, Verizon phones are typically not locked, and if you are able to make/receive calls/texts, the device isn't locked. You may want to check your APN settings as recommended above. They should look something like this:
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
Multimedia message proxy: Not set
Multimedia message port: 80
Authentication type: Not set
APN type: default,supl,mms,xcap
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4
Turn APN on/off: APN turned on (this is grayed out)
Mobile virtual network operator type: None
Mobile virtual network operator value: Not set (this is grayed out)
Try to remove all other APN choices from the list as well, if you're able.
They are holding my phone hostage as well. I was told I need to be a customer to unlock MY phone that I paid for. My phone is being held hostage by Tmobile. I will continue to report this injustice. On every social media.
I'm sorry you're having trouble getting your device unlocked. Did you purchase it directly from the manufacturer or from a third party (Craigslist, EBay, etc)? Were you ever a T-Mobile customer? I'm just curious as to how you came to own a locked device.
TMobile is purposely locking back all unlocked/ paid off devices if you use it under another service provider.
Happend to my whole family plus friends!!!!
DO NOT COUNT ON UNLOCKED AND PAID OFF TMOBILE LOCKED PHONES THAT ARE UNLOCKED LEGALLY!!!
My sons Galaxy s6 edge was paid off 1,5 years ago and worked on cricket all this time, my LG G6 was paid off 3 weeks ago and i had been using it on cricket since then, all of a sudden this morning viola!!! TMOBILE BLOCKED OUR PHONES. CUSTOMER SERVICE IS NO HELP WHATSOEVER.
This is a real issue and i know i am not the only one out there.