Can't call 311 in Round Rock, TX (next to Austin). How do I fix this?

    I tried to call 311, but got a recorded error, so I called 611 (tmobile account support) and the rep gave me a website to sign up for 311 services.  But he gave me a site for Washington DC and I'm in Texas, so that was useless information.


    How do I set up my phone to call 311?   I set up e911 on my account when it was first created, about a month ago, as others have suggested, but it doesn't seem to make a difference.


    I found a "regular" number to call for 311 in Austin, TX.  Do we use that number for Round Rock also?



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