Two years ago there was a deal t-mobile ran that said if I sent in my current iPhone they would pay the monthly payments on the new iPhone. I got the new phone and sent in the old phone. I didn't see it ever appear on my bill, I called a month or so later and was told that they had received the phone but the price for the phone each month would be given as a rebate. I never saw any money put back onto the account. I have called them at least 6-12 times over the last two years and have spent hours on the phone going between managers trying to figure out why I never got any money back. I have now paid for the entirety of the iPhone I got and never saw a penny returned to me. This has cost me well over a grand and the worst part is they stole my phone! I couldn't even sell it as I would have normally done. I was in the prosses of filling out a lawsuit with a third party against t-mobile when I found this sight and thought I would ask if there is anything I can do with t-mobile directly?
Wow that's a lot of calling and long time to wait for a rebate. For more help with looking into this, you should give our T-Force team try. You can reach them through the FB or Twitter links on our Contact Us page. They are super helpful and may be able to sort out what happened.
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