Autopay failure, account manually paid, but still no service


    This morning my Autopay failed and as a result, my service was temporarily suspended. If I tried to make a call, I received an automated message saying that I don't have enough balance in my prepaid account and it must be refilled. So I refilled the account. Multiple hours later and my service is still suspended. Any idea why this is happening? I can't call 611 to speak with anyone because I get the same automated message.

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