All replies
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Sorry to hear you are having issues getting into your online account. I think something got stuck after you converted to prepaid and we would need to open up a service ticket for this. If you have a Facebook or Twitter account, you can use the links in my signature to message our T-Force folks. They will be able to access your account and get the process started for you.
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I'm having the same difficulty. Twitter support and phone support have been unable to resolve the issue and it's going on three days.
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What did our T-Force folks say when you messaged them?
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I've had three trouble tickets filed since last Monday. I haven't heard back on any of them.
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Oh wow, typically we only need one support request per issue. When was the last one filed and what did T-Force say the status was for it?
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did they solve your problem? I am still seeing the error. almost one week after they created a ticket.
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The Twitter guys just opened a ticket for me. let's see.
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Hey.
Just curious if you've had any updates on the ticket you filed. Please let us know. Thanks.
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they said it may take 5-10 days to solve this issue. the Twitter guy said he/she will follow up with me next Tuesday. Until now, the problem is still there. Since I am on a prepaid plan for the first month, I was thinking if the issue can't be solve, I can just close the service and open a new line with a new email next month.
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Okay. Thanks for the update. I'm sorry you're still having trouble but I'm glad you reached out to our T-Force folks and they're going to follow up with you. Please keep us posted after you're contacted.
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Hey, jac0black!
Have you heard anything back on the ticket that was filed? Also, do you mind posting a screenshot of the exact error? Lastly, which prepaid plan are you on? There are a few prepaid plans that have been getting this error when trying to access their MyT-Mobile account.
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I didn't hear anything from T-Force folks yet. I am on a prepaid plan $40/10G unlimited. I guess this is a new plan that I saw on a recent T-Mobile ad.
The error I got is below. no details, just "Something's not right".
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I just find something interesting. I am on the prepaid plan for roughly two weeks. I briefly estimated that I've used 3 giga data. I just called 611 and asked "data usage", and the system told me that I am on a unlimited plan with 10 giga high speed data (this is exactly my plan), and I have used ZERO. I guess there must be something wrong with the system.
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Hmm that is a bit odd. We need to get your online account sorted out. When did you last hear from T-Force and what did they say?
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I actually just did a bit more digging on this. We were seeing this exact issue pretty widespread and deployed a fix that corrected it for about 90% of the folks that were experiencing this. Our engineers are currently still working on getting it back to 100%. We greatly appreciate your patience in all of this.
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I'm still experiencing the "Something's not right" problem. What is the timeline for the remaining 10%?
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No ETR at this time but we are definitely working on it.
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T-Force forks say "they are still working on it".
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another week has passed. the problem is still unfixed.
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Me, too. Except I get this error:
This has been going on for a couple of weeks. I am unable to log in to either of my prepaid phone accounts. However, my prepaid hotspot account works fine.
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Still not working for me, either.
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