All replies
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Sorry to hear you are having issues getting into your online account. I think something got stuck after you converted to prepaid and we would need to open up a service ticket for this. If you have a Facebook or Twitter account, you can use the links in my signature to message our T-Force folks. They will be able to access your account and get the process started for you.
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I'm having the same difficulty. Twitter support and phone support have been unable to resolve the issue and it's going on three days.
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What did our T-Force folks say when you messaged them?
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I've had three trouble tickets filed since last Monday. I haven't heard back on any of them.
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Oh wow, typically we only need one support request per issue. When was the last one filed and what did T-Force say the status was for it?
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The Twitter guys just opened a ticket for me. let's see.
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Hey.
Just curious if you've had any updates on the ticket you filed. Please let us know. Thanks.
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they said it may take 5-10 days to solve this issue. the Twitter guy said he/she will follow up with me next Tuesday. Until now, the problem is still there. Since I am on a prepaid plan for the first month, I was thinking if the issue can't be solve, I can just close the service and open a new line with a new email next month.
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