not authorized.


    I’m using prepaid usim for 2nd time. previous one was almost 2 years ago. As I tries to log in, it says You are not authorized to access this account. I want to know how much data I spent.

      All replies

      • tmo_mike_c

        Re: not authorized.

        Sorry that errors giving you trouble. Where are you getting it? Are you using the T-Mobile app or logging into your account online and having trouble? Please let us know we can help. Thanks!

        • tmo_amanda

          Re: not authorized.

          Hey, magenta6415288!


          It sounds like you're trying to access your My T-Mobile account when you encounter this error. Our Customer Care team will need to take a closer look at your login. Please  Contact Us to get that taken care of. If you're just wanting to know how much data you've used, you can dial #WEB# (#932#) to find out. Here are other short codes you may find useful.