Online bill pay and support chat broken on Chrome?

555-5555

    I haven't been able to add money to my account online for... months. It'll pull up the credit card/bank account refill page, back out, and say "Sorry, due to extremely high demand, [something something]..."

     

    The chat window that's supposed to pop up for contacting customer support simply says "Your session has expired. Please close this window and start a new conversation in order to resume." I have adblock turned off.

     

    I assume this is the reason for the 2-hour+ phone wait times.

     

    But what's the deal? Is everyone experiencing this?

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