I tried to reach T-mobile (messaging service) for several hours now - no success.
The issue is so ugly, that I want to bring it in writing only, otherwise, they would tell they did not say that.
(Well, with T-Mobile, even writing does not help).
Here is my long story:
When I switched to T-mobile sometime at the beginning of August, I was “hooked” on promise that when I travel internationally, I would be charged only for phone calls that I made (no charges for incoming calls and left voice messages). And it was even done in writing!
Very soon, I found out that it is not true (saying very least). I requested to disable Voice Mail (Voice messages – whatever you call it). All chats are saved, I even copy/paste the following statement:
“I have now successfully suspended your voicemail [my name], rest assured that you will not be receiving any voicemail while you're abroad. I'm [name of representative] and my rep ID : 17754927 I'm sending this to assure you that what I said to you is the truth and you may use this conversation as a basis in the future.”
So far so good – except one thing. I was not told that with disabling of Voice Mail coming another “package” – blocking text messages from financial institutions.
When I found it out (and I need terribly disappoint T-mobile staff here – I was not running out of money, it was something completely different), I contacted T-Mobile.
Text messages from financial institutions was unblocked very quickly, but here came “the package”. Very soon I started to get notifications about new voice message. It was very annoying, but I did not check messages (oh, sorry, I can understand T-mobile expectations, but I did not satisfy them) until returning to US.
The most ridiculous part of the story was found when I came back. Voice Mail was enabled ONE WAY!!! Meaning, that people can leave me messages, but I could not get them! When I dial Voice Mail, I am getting message that this box was disabled. And – for clarification – I talked to people that leave me messages, they confirm that they leave messages and my close friends among those people.
What we have now.
I thought to wait for a bill and try nicely to contact T-mobile for IMMEDIATE removal. But T-mobile is not in hurry to generate the bill.
Since people know that I came back, they leave me messages, but I could not get these messages, of course. And it starts to create some issues for me.
YES, I can call to T-mobile and activate Voice Mail, but here, I am facing the main catch – it would allow T-mobile charge me for messages that was left while I was travelling outside US.
Just be clear – even if they charge me – charges would small, it was a couple of messages and I don’t believe that someone left message for an hour. This is question about very-very unfair practice. And this is my biggest concern.
SO my requests are:
- T-mobile must ensure they do not charge me for messages that left on my Voice Mail while I was travelling outside US. I did contact for disabling Voice Mail and NEVER requested to enable it (“package” was their initiative).
- I do need to enable Voice Mail, but need to be sure that no charges are applied. T-mobile can DELETE ALL MESSAGES that was left so far, I don’t care about them.
- T-mobile finally must put information about these charges on their web site and allow full disabling of Voice Mail and, of course, without blocking text messages from financial institutions.
Thanks for your attention.