1 of 1 people found this helpful
You should have gotten the agreement right then and there when you set it up with the phone rep (I am assuming it was a phone rep)
That's an eSignature that you need to sign (type in your name). This is sent to you when the rep on the phone completed the order on their end
Check your spam and just do a search on your email....
Are you waiting on a SIM to arrive or a device, too? If a device, do you mind sharing which model of phone you ordered? We do our best to make this as convenient as possible and I want to make sure this gets ironed out.
Good morning, magenta6393849!
Just stopping by to see if you've received your order. If you have, please let us know if you have any other questions about set-up. If you haven't received your order, please let me know if you're waiting on a SIM or a device. If a device, let me know which model.