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It depends on what program you ordered it under or you paid for next day. Best thing is set up a free MyUPS account and confirm your home address in it. You will get a notification from the app when the shipping label is created and usually before TMO gets the tracking information back and posted on your account. UPS delivery time for ground can very depending on how far you are from the shipping center which most newer phones come out of Louisville unless it is a replacement device.