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Aw shucks sorry to hear you're running into a hiccup getting your account set up. Have you double checked the number by dialing #686# on your phone to see if it matches the one in the email? Also, could you test another browser to see if that gets you further?
Just checkin' in to see if you've been able to successfully set-up your My T-Mobile account. If not, please take a look at the questions MC asked above so we can help out a bit more.