2 of 2 people found this helpful
The only reason to get charged that fee is if you:
Make a payment with a rep or creating a Payment arrangement over the phone
Who ever answered you with
"had phoned their account department to get assistance changing the credit card that I use for Autopay"
was just too lazy to find the real reason. As the name denotes, it's a PAYMENT fee
Thanks for this info. I just found it on my bill, so I called and got it taken off. I tried to put a new card number on the website and it wouldn't let me do it unless I made a payment arrangement. Ended up calling a rep to get it straightened out and got hit with an $8 fee. Sneaky thing to do to customers.