Can't log in to My T-Mobile account

averyfollett

    I get a frowny emoji and an error "something's not right" every time I try to log in ever since changing to T-Mobile ONE plan. Tech support hung up on me twice and won't call me back. I can't sign in to your app either, and when I call customer support and enter my phone number, it says it's inactive even though I have text, talk and data all working.

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