3 of 3 people found this helpful
I just did this 3 months ago.
What browser are you using and are you trying to change it from the app or
I did it from my computer and it changed right away using Firefox. If you are using a desktop
try using a different browser. Sometimes the website doesn't like certain browsers.
1 of 1 people found this helpful
I tried on my computer using Chrome.
Yes, it works with FireFox but does not work with Chrome. Don't know why they bother to have a web site that is broken for 60% of the users.
2 of 2 people found this helpful
That may be a browser issue. Get an updated browser and re-login via their PRIVATE BROWSER option (incognito, etc)
this way, you are sure that no information on the site you are viewing was from the cache.
Then try to update.
(This would be the same to deleting temp files and cache on your browser but I am avoiding that as you may have some passwords stored....)
Not yet, still trying different things. Tried incognito mode, mobile and
desktop, and the T-Mobile android app. Might just have to call.
I am having the same issue. I tried on my mobile device, chrome, incognito and explorer. Nothing seems to be working. I go through the prompts and type in my new address, click the checkmarks on the two boxes and submit. At this point it looks like it is updating but it takes me back to the billing and payments page where the old address is showing up. Seems to be a glitch. Now I am calling 611 for help to get my address updated but there is a wait.......go figure.