So on a Friday morning I start the process of porting from ( Xfinity Voice ) to ( T-Mobile ).
Figured I'd do this online, easy peasy, right? Wrong! The WEB based procedure after filling out all the information would never give me a button to "CONTINUE" and complete the process.
Put this SIM card in the phone and then dialed "611" and over the phone, gave ( T-Mobile ) all the information again, this time via voice, old school way. So now early Friday morning beginning the two (2) business days high-water mark for porting I should be all set right, WRONG.
Get a call thirty four (34) hours later by ( T-Mobile ) about the porting process. The agent burns thirty (30) minutes of my time verifying all the information that I gave to the (611) agent. At every step of the agent's questioning, they state ( I AM NOW GOING TO SUBMIT THE PORT REQUEST ), only to be followed by another five minutes of verifying another data point that was already in the system. The agent even admitted that the data points matches what was already entered in the system. So why had the process to port not begun yet and required another voice verification of the data.
I know all this information was in the system because I stopped by a local ( T-Mobile ) store to put $10 on the account so I could get the text message verification code to create the ( T-Mobile Id ) for ( My T-Mobile ) login and saw the screen with porting request and the number requested to be ported in. This was kind of a hassle to. So you order the SIM starter kit and activate the line. Next you figure I'll go and create my online account and put in a credit card to fund the new line, WRONG! This is the chicken and egg scenario. While signing up for the "My-Tmobile" account, you don't get the account until you put in the verification code which was sent to the new line but because you haven't funded it yet, you can't get the message code. This must be a corner case that nobody thought about, NOT! So I make the trip to a store to fund the phone to receive the verification code so I can create the My-Tmobile account.
So now one (1) business day, and eighteen (18) hours later, my porting request has been verified twice but I still am not sure if ( Xfinity Voice ) has received the request.
In the past going between ( AT&T Mobile ) was as easy as putting in the SIM card, and within 20/min my ( AT&T Mobile ) became a ( T-Mobile ) number.
Has the porting process broken down at ( T-Mobile )?
1. Online web interface did not work.
2. The (611) agent took the porting request.
3. The second agent verified that the (611) agen step #2 did not complete the porting request then proceeded to re-verified all the data.
4. Still not sure if the porting process has begun after burning one (1) business day.