All replies
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Re: Billing
allenenriquez1985 Sep 28, 2018 6:46 PM (in response to magenta5942034)- Member Since: May 13, 2012
First join Tmobile back in 2008 or so it was my favo 5 pre Post account. If it still runs like back then it seems as though they did are pre charging you ahead. Once I was charged twice in a bill cycle in 2009-2010 I freak out because I was a broke student and can only afford a small amount of servic plans. I contacted rep they said billing cycle has changed without my Authority. They told me their systems works in a certain bill systems back in the day as the server generates the bill in that way as defaul. The good thing was told to me at least my bill was paid. So I didn’t had to pay for almost two cycles due to paying as future payments Being giving extr early I would also go in store to get help and print out of the billing cycle(s) and payments. Hope you get a clear answer.
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Re: Billing
magenta5942034 Oct 2, 2018 1:02 PM (in response to allenenriquez1985)- Member Since: Aug 23, 2018
Ok. I will wait for 1 more billing cycle and see how everything will go. thank you .
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Re: Billing
em_just_helping Sep 29, 2018 2:03 AM (in response to magenta5942034)- Member Since: Sep 27, 2018
New accounts are in BILL CURRENT
which means you are billed a month in advance (NOT use first then pay later)
Here is a more detailed explanation:
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Re: Billing
magenta5942034 Oct 2, 2018 1:02 PM (in response to em_just_helping)- Member Since: Aug 23, 2018
Thank you .
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Re: Billing
tmo_mike_c Oct 1, 2018 1:50 PM (in response to magenta5942034)- Member Since: Jun 25, 2012
Hi there and I hope you've taken a look at the info above. If you still need more help with clearing things up, we'll need our Team of Experts or T-Force team to take another shot after looking at your account. Please use the Contact Us for ways to reach them if you have any additional questions.
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Re: Billing
magenta5942034 Oct 2, 2018 1:04 PM (in response to tmo_mike_c)- Member Since: Aug 23, 2018
Thank you mike. I will wait the current billing cycle to be closed and move from there.
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Re: Billing
magenta8643126 May 24, 2019 2:55 PM (in response to magenta5942034)- Member Since: May 24, 2019
Even I have issues with TMobile Billing. Recently i got charged for 4k for a month and not getting help from customer care. Not sure where to escalate this and get this sorted.