Hey there! Is your wife still using her AT&T phone? You may wish to check your APN settings.
Settings>Mobile Networks>Access Point Names
You'll want to make sure the settings look like this:
Name: T-Mobile US LTE
Proxy: <Not set>
Port: <Not set>
Username: <Not set>
Password: <Not set>
Server: <Not set>
MMS proxy: <Not set>
Multimedia Message Port: 80
Authentication type:<Not set>
APN Type: default,MMS,supl,xcap
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4
Enable/disable APN: <greyed out unless there are multiple APN's>
Tap Menu (3 dots) icon > Save
You may also wish to delete any other APNs in the listing. Also, the APN type may need to be tweaked, but try what's there above. Hope this helps!
If you are using a T-Mobile phone, the device may be defective. Did you try resetting the network settings?
I'm afraid nothing worked. Checked settings as you suggested. Also brought the phone to tech support in store and he suggested there wasn't anything else he could do and told me I'd need to buy a new phone. Not happy about this.
Just checking in here to see how things are going. It is worth mentioning that after a port, there could be a small period of what we call dual service where some features may not work on your T-Mobile line, but they do work on the previous carrier line. This dual service typically lasts no longer than 24 hours. Are you still having trouble with this?
I had trouble with this for about 48 hours. After taking the phone to technical support 3 separate times they finally told me I'd need to buy a new phone. I can't tell you how upset I am about this. I was told before switching that "everything would be fine". I think it's the old bait and switch technique. Tell me it'll be fine, then when it's not tell me I need to buy a brand new phone from their own network (with their own commissions). But what am I to do? I suppose the better business bureau should at least know about this. My "simple transfer" ended up costing me about $600 out of pocket and now I'm stuck with monthly payments on a phone I didn't really want but had no real choice except to buy it.
So the service works just fine when the SIM in in a different phone? This means that the issue was not network related. What is your ZIP code there in Seattle?
I'm not sure what you're asking. The original AT&T sim card was not placed in a different phone as that wasn't the problem. After the phone was ported over the AT&T sim card stopped working as they closed our account. The TMobile SIM card was installed on the phone and the problems that I have aforementioned began.
Sorry for the confusion! Looking at that ZIP code and comparing the frequencies that the older s6 Edge supports with the frequencies we offer in the area, it makes sense as to why the phone was having a hard time. Our strongest frequencies in that area are LTE 700 and 3G/4G U2100 and the S6 Edge does not support either of those I am afraid that the only way that you would get better coverage in that area would indeed be upgrading your phone as you did.