I am a pre-paid phone user.
Every time I logged in my account, below [message] showed up.
So, as instructed, I dialed 611 from my T-Mobile phone.
T-Mobile customer center told me that they deleted my account information so that I can sign up for a new account again, but that did not work.
I tried this five times, but T-Mobile just repeatedly told me to try again.
If you know how to fix this issue, please let me know.
Thank you in advance.
I am so sorry to hear you are having so many issues getting logged into your account I think we might need to dive a bit deeper than simply resetting your online account. If you have a Facebook or Twitter account, I would recommend that you use the links in my signature to message our T-Force team so we can get a web support ticket opened for this.
Manage your T-Mobile account