1 of 1 people found this helpful
This is a known issue. Sources state a software fix is not the answer and that this is a hardware design flaw. They are working on the issue and it spans all carriers.
Thank you for the infornation I wasn’t aware of that but I will call T-Mobil.
2 of 2 people found this helpful
T-Mobile hasn't been notified by Apple that this is a known issue. However, I did a simple Google search and it is everywhere. We currently don't have a work around for this yet but fingers crossed that this gets straightened out ASAP.