unable to sign up the site

윤영진 Sep 24, 2018 9:27 PM

Member Since: Sep 24, 2018

Hello, I purchased T-Mobile sim card and used it until last tuesday.

I want to sign up a T-Mobile website and see how much data I used, but I can't sign up for it.

It doesn't work in my cell phone and computer.

When I write my personal information (name, mobile phone number, mail, password) and press the 'sign up' button, the screen just turn to white. Do you happen to know why? If you know why, I would appreciate your help.

(Actually, i'm not good at english, sorry for that)

All replies

Re: unable to sign up the site

tmo_mike_c Sep 26, 2018 2:06 PM (in response to 윤영진)

Member Since: Jun 25, 2012
That's odd, but we totally want to get this resolved for you. Have you tried other browsers to see if the same thing happens? If you clear out your history and test it out, does that work?
Like Show 0 Likes(0)

Actions
Re: unable to sign up the site

tmo_amanda Sep 28, 2018 2:36 PM (in response to 윤영진)

Member Since: Oct 4, 2012
Hey there!

I double checked our known issues and our engineers are already aware and working towards a permanent fix. In the meantime, if you need assistance with your account, I recommend contacting us using a method found here: Contact Us.
Like Show 0 Likes(0)

Actions

Go to original post Log in to reply

Manage your T-Mobile account

Use the T-Mobile App or your My T-Mobile account