Being told I'll lose Jump 1.0 (grandfathered) if I upgrade? Is this True?

magenta6277230

    So I went to T-Mobile tonight in an attempt to upgrade my Note 8 to a Note 9. I've had the original Jump 1.0 since 2013 and have been grandfathered this entire time.

    The online portal shows that I would owe $110 down and owe 31.67 per month (price was recently discounted to $870). When I went through it, right at the last step it took away the down payment and instead just charged me tax on the total purchase price. It upped the monthly amount to $36.xx and changed my insurance/tmobile Jump fee from $12 to $15 for the new 360 insurance plan. That concerned me a bit, so we did the same process with the rep at the store. It resulted in the same thing.

    I didn't think it was a big deal, they've increased the insurance price before (from $10 > $12), but then I read the details of the new 360 plan. Apparently, under its terms, the phone is a LEASE and you cannot trade it in until 50% is paid off. This is completely different than the original terms of Jump 1.0, so the Rep called in to talk to someone at T-Mobile.

    Their explanation was priceless. They explained that while I was grandfathered in Jump 1.0 and could keep it as long as I wanted, as soon as I executed an upgrade I would be converted to the new 360 plan and no longer on Jump 1.0. She explained this wasn't wrong because they technically weren't forcing me out of my grandfathered plan and I could keep it as long as I wanted... as long as I didn't upgrade. I spoke to her "manager" who explained the same thing and said things are always changing and I couldn't expect to stay on Jump 1.0. He argued that the 50% thing was in fact a benefit and that it didn't matter that the phone was now a LEASE because that's basically how I was treating it before.

    Needless to say, I hung up and left the store. However, prior to leaving, I was shown an internal knowledge base article for Reps stating that as of a certain date in 2014, anyone who had Jump 1.0 was grandfathered. She also showed me my account and it still showed me as a Jump 1.0 customer.

    So here's my question: If I choose to upgrade and they simply change the name but my account still shows as Jump 1.0 on their internal system, I don't care. Is that the case? Or am I screwed and there's no way to keep Jump? If the latter is true, I'm just going to dump T-Mobile altogether. I've given them over $7500 in the last 5 years and may as well give AT&T my money if I'm going to be treated like crap regardless (better coverage).

    I have a feeling that most Jump 1.0 customers are losing it by simply going through the "standard" process and not reading the fine print, so I figured I'd ask it here.

      All replies

      • magentatechie

        When you put in for the upgrade, did you opt to use your JUMP! for a new EIP, or did you change to a JUMP! on Demand? I was confused because you mentioned a lease...

        • magenta6277230

          I'm trying to use my Jump 1.0 for a new EIP, but it appears as though it may no longer exist as an option. I'm currently at a second t-mobile store and they're calling in as well. They have not heard of any changes but their computer shows the same.

            • magentatechie

              I can look into this with more detail tomorrow, but my understanding is that 360 is the new insurance plan name but it's separate from the financing of the device.  When you said it makes it a lease, this isn't the case. Only if you opt for JUMP! on Demand as your payment option does it become a "lease," which has its own set of pros and cons.  With a lease, you can upgrade your device every 30 days, but there may still be down payments involved depending on what phone is chosen.  I'm not aware as of right now that the JUMP! 1.0 ability has gone away, perhaps the mods can look at this in the mean time as I don't have access to all of my resources right now.

              • magentatechie

                I'm so sorry but unfortunately, everything that you've experienced is correct.  Your current coverage will remain intact until your next qualifying event, such as an upgrade or major account change.  How this works is that you'd be moved over to Protect<360> (if you opt for 360 instead of a standard PHP, which does not include upgrade benefits) and encompassed is the ability to upgrade a device after 50% of the phone is paid off (typically after 12 months).  This is still a traditional 24-month EIP that you've always utilized, only the ability to upgrade twice yearly is no longer available.

                 

                If you decide to go with a JUMP! on Demand lease, you will have the ability to upgrade every 30 days and you can choose a basic PHP or Protect<360> to cover your phone.  The major difference between the two (aside from the JUMP! 2 benefits) is that with 360, you are alloted an extra claim per year, Apple Care for eligible devices, free Screen Protector replacements for life if purchased at a retail location and applied by an employee during a new purchase or upgrade, access to Tech PHD app features, and McAfee Security for T-Mobile with ID Theft Protection.  They both include an extended warranty as well as a lower deductible for device damage.