Just got t mobile service, ordered the $75 plan, guy at store only gave me the $50 plan. He got paid and does not care. Called t mobile. They said too bad but give us $27.15 and we will fix it. No choice. So now I have the $75 but it cost me $102.15. Tried reasoning with t mobile, they said we will give you 2 weeks extra service. They lied and only gave one. Tried the online chat since the 2 hour wait time to get phone help killed my battery (oh yeah 2 hour wait time... WTF!) Anyway, guy in chat says we can't give you the week we said we would but will give you a $17.50 credit. Ok great... that was hours ago. No credit given. Tried chat again. Guy says nothing here about any credit, let me give you this number to call.....
I assume this will just be erased. That will solve the problem.
Gonna switch to att next month, can't stand the lies and theft.
Had t mobile call me today. Offered me $17.50 credit. Told them go ahead. Got $3. What a bizarre company. It's like they can't stop lying, from store to support to management, every single part of this company seems to go out of their way to lie.
Please do not call me again t mobile, it's as if you are trying to make me angry the way you say one thing then do another.
Manage your T-Mobile account