Unauthorized user.

yingvunwong

    Hi All. I used to be a T-mobile user and last year I changed to some other phone service. Recently, I've changed back to T-mobile again with the same number I've been using. I tried to sign up an account and says that email has been registered, so I went back to my old account by resetting the password (I don't remember what I have it before). The password resetting email goes to my email. So, everything is done. When I try to log into my account using the phone number I'm using, it says I'm an unauthorized user. The person's name showing in the email isn't my name at all.

    So, need help to get that authorization back.

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